RETURNS & REFUNDS

At Pluggerz we want you to be completely happy with your purchase. Please find below information regards ways to return products to us.

Your right to cancel can be exercised in writing by post to:
Pluggerz Australia
22 Monte Vista Court
Rye VIC 3941
Australia

or sending an email to: support@pluggerz.com.au

Yes, we offer 2 years warranty on material and labour on Pluggerz Custom-Made.
If you would like a refund for your order or to exchange your order for alternative goods, please contact us as detailed above within 7 working days starting the day after the day on which the goods were received.
Returns sent by post are at your own cost, unless:
– we sent you the wrong product, or
– the item is damaged or faulty; or
– where you are returning a substitute or replacement product which you do not want to keep.
In which case a prepaid envelope will be supplied to for the goods return.
We will refund the correct amount to your purchase card as soon as possible once we have confirmed you are eligible for a refund. It can take up to 5 working days for a refund, once made by us, to appear on your statement.
If your product is faulty, please contact us on the above details and if requested by us you may be asked to return them to us in a postage paid envelop for a full refund or exchange for replacements. We want our goods to arrive in perfect condition and if they don’t we would like to be informed. When sending your products back to us please include a note with your name, address and full details of the problem.