Terms & Conditions

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will arrange for the delivery of your order within 10 working days. Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund Policy

If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition. For detailed info, please see Returns & Refunds.

Secure Transactions

We offer Credit Card processing, Direct Deposit, and Cheque. Credit Card payments are made directly through PayPal’s SecurePay’s 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored.

Disclaimer

Pluggerz  is not responsible for damages that might arise from wrong handling of goods. Likewise, Pluggerz is not responsible for goods supplied defective by the manufacturer. Pluggerz is not responsible for the compatibility and the possible consequences of the goods supplied. Should your Doctor or or other appropriate healthcare professional have advised you not to wear ear plugs, you must not use these ear plugs either. We explicitly recommend you consult a Doctor or other appropriate healthcare professional about how to handle ear plugs appropriately. Our goods might not be suited to you, always ask your Doctor or other appropriate healthcare professional about this.

Special note

Some of the Pluggerz Custom-Made images used on this website are indicative, colour or model may differ slightly from the pictures shown.